New Direct Debit training courses launched

Do you know your ADDACS from your ARUDD?

Bacs has developed a range of engaging e-learning tools designed to encourage Direct Debit best practice. Each module is fully interactive, enjoyable, takes no more than 30 minutes to complete, and contains easy to digest information to equip your employees with all of the key knowledge they need to promote, process and work with Direct Debit efficiently.

For full information on all of our online courses visit the Bacs learning website www.bacslearning.com or contact the Bacs learning enquiry line on 01202 318 520 or enquiries@bacslearning.com

Why regular training is a must

In 2007, almost 7% of Direct Debit users said they had experienced a problem with Direct Debit payment in the last 12 months
Two thirds blamed the organisation collecting the payment
17% said they were less likely to pay by Direct Debit in the future as a result
55% of those blaming the organisation involved said they were more likely to switch supplier as a result of the experience
Customers who have a Direct Debit related problem resolved straightaway are five times more positive about the experience than those whose problems remain unresolved.

Direct Debit is your preferred method of collection but are you certain your customer service teams are fully up to date with their Direct Debit knowledge?

Are they confident enough to discuss the difference between a Direct Debit and a Standing Order with a customer?
Do they know how the Direct Debit Guarantee works, and can they explain its benefits to a customer who’s not convinced that Direct Debit is the payment method for them?
Do they know their ADDACS from their ARUDD?